topic Re: New customer question in SIM cards & Porting

New customer question

Sdickinson — Sat, 01 Nov 2025 20:45:17 GMT

Good evening. I have just set up a new sim only plan & transferring my number from o2. Had a “successful order” email with i’m assuming temp number. Managed to set up my esim & its working all good. However as part of my plan it says apple watch data included so tried to set that up, it did but then said it expired? And now cant add a plan again to my watch.
also now in my account it has 2 mobile numbers? Any idea why or whats happening?

thanks

Re: New customer question

Sdickinson — Sun, 02 Nov 2025 08:31:04 GMT

When trying to set up mobile plan on my Apple Watch i am getting on error saying a problem with code 031

anyone had this before & know a workaround?

thanks

Re: New customer question

Chris_B — Sun, 02 Nov 2025 09:38:22 GMT

@Sdickinson The work around is you call customer support and inform them of the error code.

Re: New customer question

Leanne_T — Sun, 02 Nov 2025 12:01:22 GMT

Hi there @Sdickinson

Thanks for posting on the community.

@Chris_B is correct to get this error code looked into and help you get the Apple Watch set up, please call us on 150 and the team will be happy to help.

Let us know how you get on after speaking to the team 🙂

Leanne.

Re: New customer question

bristolian — Sun, 02 Nov 2025 13:21:56 GMT

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

There's no access to individual customer accounts on this public internet forum, you should contact EE-CS on 150 regarding the account-specific issue you mention.