topic Re: My sim card isn't working in SIM cards & Porting

My sim card isn't working

GriffTonks1979 — Fri, 31 Oct 2025 12:15:03 GMT

My other sim on *********** has suddenly stopped working and keeps saying not registered on network when I turn it on,also it has set calls to emergency only. There's still a pack left on it that should have run out tomorrow. I have no idea why it says not allowed when I turn it on,as the second sim is working fine.

[Mod edit: Removed mobile number from public post]

Re: My sim card isn't working

GriffTonks1979 — Fri, 31 Oct 2025 12:11:55 GMT

My sim card on sim1 on my dual sim phone keeps saying not registered on network, and sim1 not allowed. Every time I turn it on,it says the same things.

[Mod edit - removed phone number, please on't share any personal details in public]

Re: My sim card isn't working

GriffTonks1979 — Fri, 31 Oct 2025 13:54:52 GMT

How else am I supposed to say which one isn't working properly?.

Re: My sim card isn't working

bristolian — Fri, 31 Oct 2025 14:13:40 GMT

If your original post included your phone numbers, then posting that on the public internet is an open invitation for spammers to start contacting you - and is against forum rules for that, and other reasons.

Are both your SIMs on EE? If so, try swapping them round between slots - to rule out a fault with the phone's SIM slot. If that proves your issue to being the SIM, then you can request a replacement either via contacting EE-CS or by taking photographic ID into an EE retail store.

Postal replacements are sent by second-class, so you may be looking at early-mid next week if you choose that route.

Re: My sim card isn't working

Northerner — Fri, 31 Oct 2025 15:31:37 GMT

Hi @GriffTonks1979

Are you in the UK.

Then did you last make a chargeable call or text.

Thanks