topic Re: why cant any of us upgrade after a replacement sim in SIM cards & Porting

why cant any of us upgrade after a replacement sim

ewfwefew — Thu, 30 Oct 2025 21:21:15 GMT

can anybody answer has EE had a recent update of some sort, why can myself and my family never be able to take an upgrade out after a replacement sim. the store just says after 24 hours, makes no sense..

Re: why cant any of us upgrade after a replacement sim

bristolian — Thu, 30 Oct 2025 22:20:00 GMT

Others may understand your question, but I'm struggling to.

Are you saying that you've received a replacement SIM (for what reason?) and you are now unable to upgrade your phone?

Re: why cant any of us upgrade after a replacement sim

Christopher_G — Fri, 31 Oct 2025 11:26:16 GMT

Hi @ewfwefew

Welcome to the community.

Could you give us a little more information about what the problem is please? If it's an issue with upgrading online, please try using a different device or browser and let us know if it works any better.

Thanks
Chris