topic Re: No signal still after receiving new sim and activating it in SIM cards & Porting

No signal still after receiving new sim and activating it

YusKingg — Wed, 29 Oct 2025 15:43:23 GMT

I got my new SIM card today and was told to activate it and I’ll be able to use it immediately I followed the instructions online once activated my old sim then disconnected and despite the new SIM card being in the phone it’s still not connected to the network despite rebooting my handset multiple times still not working

Re: No signal still after receiving new sim and activating it

bristolian — Wed, 29 Oct 2025 16:16:19 GMT

What was the reason for replacing your SIM?

Does EE show on a manual network search?

Re: No signal still after receiving new sim and activating it

Rach_H — Wed, 29 Oct 2025 18:38:34 GMT

Hi @YusKingg,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your new SIM, and I can understand your concern.

If your SIM still isn't active then I'd recommend reaching out to our team on another line, and they will be able to get things up and running.

Rach

Re: No signal still after receiving new sim and activating it

YusKingg — Thu, 30 Oct 2025 09:18:14 GMT

Not active and I have no other number to call from as I was told it would usually take up to an hour

Re: No signal still after receiving new sim and activating it

YusKingg — Thu, 30 Oct 2025 09:21:33 GMT

I had been having network issues so a manager had sent me a replacement sim to see if that eradicated the issue but so far seems more headache than a solution

Re: No signal still after receiving new sim and activating it

Leanne_T — Thu, 30 Oct 2025 12:38:47 GMT

Hi @YusKingg

Do you have an EE signal showing on the replacement SIM?

If anyone has an unlocked or EE device that you could try to see if the SIM card shows service and works in another device that would help us to see if this could be a SIM or phone issue?

If you're unable to try this and the SIM has no service, you would need to get back in touch with our tech guides who can get this fully looked into for you.

Leanne.