topic Re: New Sim in SIM cards & Porting

New Sim

aff5n — Tue, 28 Oct 2025 21:36:06 GMT

So i got a replacement sim because my old sim was transferred electronically and deactivated my old sim, so i bought a new sim and it’s just arrived. it says on the package, that if it’s to replace a faulty SIM, just put it in and it should work as normal. But it’s not. what should i do

Re: New Sim

bristolian — Tue, 28 Oct 2025 22:24:31 GMT

Can you explain a bit more about how you've come to have, from the sounds of it, two SIM?

You've mentioned having a replacement SIM (why?) but also "bought a new SIM" - why so?

Re: New Sim

aff5n — Wed, 29 Oct 2025 03:12:33 GMT

so basicallt, i bought a new iphone 16 pro max and then when i set it up i transferred the sim electronically, so it made the physical sim that was in my iphone 11 deactivated. so i purchased a new sim cos im waiting for my iphone 17 pro max to be delivered, ive switched my old sim to the new one but it hasn’t been activated. like on the packaging where u rip the sim out of, it says if ur replacing a SIM, U js need to put it in and it should work but it hasn’t, so do i need to activate it, but idk how to or what to do

Re: New Sim

Rach_H — Wed, 29 Oct 2025 09:56:21 GMT

Hi @aff5n,

Welcome to the Community!

I'm sorry to hear about the difficulty you've had with your SIM.

If you reach out to our team on another line, or using the live chat in the EE app, then they will be able to help you get your new SIM up and running.

Rach