https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Live-chat/m-p/1575727#M55107 <P>I ordered a replacement SIM several weeks ago and it never arrived&nbsp;</P> Sat, 18 Oct 2025 12:14:02 GMT NaomiBuff 2025-10-18T12:14:02Z https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Live-chat/m-p/1575727#M55107 <P>I ordered a replacement SIM several weeks ago and it never arrived&nbsp;</P> Sat, 18 Oct 2025 12:14:02 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Live-chat/m-p/1575727#M55107 NaomiBuff 2025-10-18T12:14:02Z https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Live-chat/m-p/1575855#M55108 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4878404">@NaomiBuff</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />I am sorry to hear your replacement SIM has not arrived. As it has been several weeks it would suggest it has been lost in the post unfortunately.<BR /><BR />Was it a replacement for a lost SIM? If so you can order a new replacement by <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving us a call</A> or by visiting an <A href="https://ee.co.uk/store-finder" target="_blank">EE store</A> with photo-ID.<BR /><BR />If you still have the current SIM available, you can order a new one via your online account including the option of downloading an eSIM if your phone is compatible, our<A href="https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap" target="_blank"> help page</A> has instructions. Or you can also also call or pick one up in an EE store.<BR /><BR />Alex</P> Sun, 19 Oct 2025 08:30:19 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Live-chat/m-p/1575855#M55108 Alex_H 2025-10-19T08:30:19Z