topic Re: Vodafone Issue in SIM cards & Porting

Vodafone Issue

Jginger-7big — Sat, 18 Oct 2025 21:00:10 GMT

I am having trouble with Vodafone which is now onecom and they will only give me the pack code if I pay £2000.00 ,

Vodafone you can’t get in touch with anyone

Re: Vodafone Issue

Schockwave — Sat, 18 Oct 2025 16:16:54 GMT

Welcome to the community,

I have no idea about Vodafone and onecom, but you should text PAC to 65075 and you will get the pac code. Not sure why they say you have to pay £2000- to receive the pac code.

Re: Vodafone Issue

Jginger-7big — Sat, 18 Oct 2025 16:28:14 GMT

They have told me that if I want to cancel my contract with Vodafone I would have to pay them £2000:00

I would have tree pay the hole contract up to 2027 , you can’t get anything from Vodafone,

you have to go through Onecom,

Re: Vodafone Issue

Schockwave — Sat, 18 Oct 2025 17:17:56 GMT

@Jginger-7big , if you have not finished your minimum term, then that is why you have to pay the rest of your contract off, that is the same for all networks, you cannot just get a PAC code and move to another network without paying off your contract, which sounds like a device included in the monthly contract.

You should still be able to speak to them I would have thought, but having never dealt with other networks, I would not know, as I have been with EE, previously Orange, for over 30 years.

Re: Vodafone Issue

Matt_124 — Sat, 18 Oct 2025 18:44:15 GMT

It sounds like you may have been sold a business contract with this Onecom company - from an admittedly brief search on the web they are a separate entity from Vodafone and listed as "a strategic partner" for business services.

Unfortunately if you agreed to a contract with them then there is likely no way that Vodafone or any other party can resolve this for you, your contract is with Onecom.

There is certainly nothing that can be done on this EE customer-focused forum.

PAC Codes can usually be requested by texting PAC to 65075, although some companies make this more difficult than it should be.

When using a PAC Code to transfer your number to a new service, once the transfer has gone through your contract is terminated with the old provider and early termination charges will be owed if you are still within your minimum term.

Re: Vodafone Issue

Jginger-7big — Sat, 18 Oct 2025 20:37:04 GMT

As I am78 years old and I am also disabled and use a wheelchair which have told them many times that each time I have talked to them through the years I have been with them they first answer me with it a business account and I told them it is not and told them it is not it personal and told them my age they are still charging me the same I have a recording of them answering the phone to me which says they tell me it’s a business account and I tell that it is not.

I do not know what to do I think they have been charging me for a long time,

as I am always going to the doctor because of medical reasons I can’t get my brain around this

Re: Vodafone Issue

XRaySpeX — Sat, 18 Oct 2025 21:04:54 GMT

Why, then, did you join OneCom, who only deal with business mobile, instead of joining Voda as a personal customer? You've only got to inspect their website.

Re: Vodafone Issue

Rach_H — Tue, 21 Oct 2025 13:02:35 GMT

Hi @Jginger-7big,

Welcome to the Community!

It sounds like your contract is with Onecome, who use Vodafone's network, but this does not make you a Vodafone customer. When did you take out the contract, and how did you do so?

Rach

Re: Vodafone Issue

Jginger-7big — Sun, 19 Oct 2025 09:33:23 GMT

I didn’t join Onecom I was with Vodafone for years and then told that your dill is now with Onecom,

it looks like Vodafone only sells you the equipment and they send the bill to Onecom so I get 2 bills but you can’t get any information from Vodafone regarding your account it gets put through to Onecom Vodafone does not recognize my phone numbers ,it doesn’t recognize my Email address, it doesn’t my password, why this I do not know,at 78 years old it is hard for me to think how they are treating me after all the years I’ve been with them

I am disabled and have a lot of pain problems with makes it difficult to concentrate on this

Re: Vodafone Issue

Jginger-7big — Sun, 19 Oct 2025 09:38:34 GMT

I didn’t join Onecom I was with Vodafone for a long time and then they told me that they had changed their bills to Onecom as I was in and out of hospital at the time I could not concentrate on anything I was depressed and in a wheelchair for the rest of my life, so that is a blank to me ,

Re: Vodafone Issue

Jginger-7big — Sun, 19 Oct 2025 09:47:10 GMT

I have been trying to find why I was getting charged as a business account as as I have gone through my bills it says business ,but when I ring them they say it is a business account ,and when I say it is not they change and say it is personal i have it on tape them saying when they first answer it is a businesses account

i have rang them and they say that it is not but why does it say on my bill from Onecom business

and they tell me I am wrong, I have sent them the bill from. 2022 and it say bus in the account box so why ?

Re: Vodafone Issue

Schockwave — Sun, 19 Oct 2025 10:10:12 GMT

@Jginger-7big , we actually would not have the solution here, but you say you have sent them the bill from 2022 which says bus in the account box, which to me means business abbreviated. Did you not query it? It also is a business company, not personal company.

You will have to take it up with the Onecom company, not Vodafone, as they are two different companies, just like BT and EE.

Re: Vodafone Issue

Jginger-7big — Sun, 19 Oct 2025 10:22:26 GMT

At the time of the charges I was having problems with my depression and living at the time I didn’t want to live ,I was in a wheelchair for the rest of my life which is very hard and I still have problems, I am trying to cope,

Re: Vodafone Issue

XRaySpeX — Sun, 19 Oct 2025 12:02:52 GMT

@Jginger-7big wrote:
it looks like Vodafone only sells you the equipment and they send the bill to Onecom

No, Voda is a full-blown mobile network that they sell, provide & bill for it themselves.

@Jginger-7big wrote:
I didn’t join Onecom I was with Vodafone for years and then told that your dill is now with Onecom,

Who told you & how? Did you receive an unsolicited phone call purporting to be from Voda? Sounds like you have been mis-sold, mis-represented, scammed or conned.

Re: Vodafone Issue

Jginger-7big — Tue, 21 Oct 2025 12:17:18 GMT

Hi I have been trying to get some answers from Onecom, there operator seam to work from a script,I have tried to get them to work something out but they won’t,I have told them that my bills are for a business as I am paying £59:02 for my phone and £59:02 for my iPad

I told them that I have been with Vodafone for 20 or more years, this doesn’t mean a thing ,also can you give the bills for 2023 and 2024 no only 2025.

I have kept my bills from Vodafone from 2021 I have copied some but Vodafone now say they do not recognize my phone numbers my Email address,so why are they doing this?

this is making me feel poorly and the lack of sleep is not helping my depression,

Re: Vodafone Issue

Jginger-7big — Tue, 21 Oct 2025 12:29:54 GMT

I have been with Vodafone for more than 20 years and now I can’t look at my Vodafone bills now they say they do not recognize my Email address and also my phone number,I have tried so many times to get my bills they put me through to Onecom ,

onecom are not bothered how long you have been with Vodafone, it is just them and they seam to be reading from a script,they all come out with the same they are not bothered about my age 78 They are not bothered that I am in wheelchair and still have a lot of medical issues ,all they want is £59:02 months for my phone and. £59:02 for my iPad,

if I want to cancel it is £2000:00 , This is not helping my depression at all lost what to do ,

Re: Vodafone Issue

Jginger-7big — Tue, 21 Oct 2025 12:41:01 GMT

I have been with Vodafone for 20y years they gave my billing to one com 4or 5 years ago ,One com seam to work off a script which they all have they will not change their want £2000:00

or I pay them £59:02 for my phone and £59:02 for my iPad each month

as I have had a accident and now in a wheelchair and still have medical issues which I have had for 8 years now,I am still waiting to get a appointment for the spinal injury until been on two lists now ,

now I have to got back to a reasement so I am back at the beginning again, this is depressing me ,can’t think straight and this is not helping me

Re: Vodafone Issue

Schockwave — Tue, 21 Oct 2025 13:36:23 GMT

@Jginger-7big , you have copied your text three times, no need, just once and if you need to edit it just click on the tick icon at the right of the thread and click edit.

I think your problem should be directed at either Vodafone or Onecom, not EE, we cannot do anything about your bill here, as it is a Onecom issue, sorry, but we have nothing to do with them. I am sorry if you have medical issues, but it is not an EE issue, but Onecom, who you have to deal with, and before you signed up to them, you should have taken a look, as it does say on their website that it is a business company for business accounts.

Re: Vodafone Issue

Jginger-7big — Tue, 21 Oct 2025 14:19:42 GMT

Can anyone tell what is a consumer contract is please?

Re: Vodafone Issue

bristolian — Tue, 21 Oct 2025 14:48:23 GMT

@Jginger-7big wrote:
Can anyone tell what is a consumer contract is please?

A consumer contract is one entered into by a consumer. In the mobile arena, operators will typically distinguish between personal & business customers - often on the basis that business ones are credit-checked using their limited company number rather than an individual person's name and credit record.

Thus if OneCom claim you have a business or company account, it would be worth enquiring further as to the details they hold. I suspect something won't add up somewhere.

The figures you've been quoted by OneCom broadly correlate with there being 17months remaining of a minimum-contractual term - (2 x £59) x 17 = £2006

I concur with an earlier post suggesting you've been the victim of some mis-selling (or much worse) at some past stage, and are now discovering the cost of it.