https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575073#M55080 Wed, 15 Oct 2025 22:20:14 GMT LC8513 2025-10-15T22:20:14Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575073#M55080 Wed, 15 Oct 2025 22:20:14 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575073#M55080 LC8513 2025-10-15T22:20:14Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575093#M55082 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4877277">@LC8513</a>&nbsp;does your device show that it’s connected to the EE network do you have signal bars showing ?&nbsp;</P> Thu, 16 Oct 2025 07:18:58 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575093#M55082 Chris_B 2025-10-16T07:18:58Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575094#M55083 <P>Usage of apps such as WhatsApp, Messenger and suchlike is pure data use - your phone handles it as data, as does the mobile network. "Calls" are in-app audio between other app users and are not routed through EE's network as calls in the same way as direct-dialled calls are.</P><P>With that in mind, what exactly happens when someone tries calling you? When was the last time someone was able to call you? Can you make outgoing calls?</P><P>As a first point, check you haven't inadvertently set a "do not disturb" mode or an unconditional "divert all calls" - both of these could explain your symptoms.</P> Thu, 16 Oct 2025 07:21:15 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-phone-won-t-accept-calls-unless-it-is-via-WhatsApp-do-i-need/m-p/1575094#M55083 bristolian 2025-10-16T07:21:15Z