topic I ordered an eSIM yesterday but still not received the details in SIM cards & Porting

I ordered an eSIM yesterday but still not received the details

Martpr72 — Tue, 14 Oct 2025 18:52:38 GMT

I ordered an eSIM 24 hours ago and although the final screen said I would get the number and instructions in the confirmation email, they weren’t there.

should I be getting another email??? And when??

When I’ve ordered travel eSIMs before I’ve got them immediately.

Re: I ordered an eSIM yesterday but still not received the details

Chris_B — Tue, 14 Oct 2025 20:36:55 GMT

@Martpr72 Ordered from where ? Please provide a link to where you ordered from.

Re: I ordered an eSIM yesterday but still not received the details

Martpr72 — Wed, 15 Oct 2025 07:12:25 GMT

Hi Chris

it was on the main EE website….

[Mod note: I had to reject the image that you posted, because it contained your order number.]

Re: I ordered an eSIM yesterday but still not received the details

Christopher_G — Thu, 16 Oct 2025 07:17:06 GMT

Hi @Martpr72

Welcome to the community.

Please check your spam/junk folder in case the email made its way there. It's possible you've been sent a scannable QR code to use, which would arrive through the post. If you give our Customer Support team a call, they'll be able to confirm that for you.

Chris

Re: I ordered an eSIM yesterday but still not received the details

Martpr72 — Thu, 16 Oct 2025 07:37:58 GMT

This wasn’t the solution!

i spoke to customer service and as a new customer I shouldn’t have been offered an eSIM on the website. New customers can only apparently get a physical sim. This is a big with the site that’s been known about for about 6 months!!!!
So I’m being sent a physical sim.
not the best start with EE for me!