topic Re: not received a confirmation email for esim in SIM cards & Porting

not received a confirmation email for esim

restifen — Fri, 10 Oct 2025 16:44:09 GMT

hi ive applied for the esim only as new customer not received a confirmation email to download said esim and im starting to worry a bit about if or when i will receive it

Re: not received a confirmation email for esim

Katie_B — Sat, 11 Oct 2025 07:18:24 GMT

Hello @restifen and @RobTheDataHog.

Welcome to the EE Community.

I am sorry to hear you have not yet received your confirmation with your mobile number.

If you have checked your Spam/Junk folders and nothing is showing I would recommend getting in touch with our customer care team.

Katie

Re: not received a confirmation email for esim

Chris_B — Sat, 11 Oct 2025 08:22:25 GMT

@restifen Where have you read you’ll get an email to download the eSIM. ?

Re: not received a confirmation email for esim

RobTheDataHog — Sat, 11 Oct 2025 09:06:45 GMT

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim

"If you’ve ordered an eSIM for a SIM only plan with us, you can download your eSIM by logging in to EE. If you’re a new customer, you’ll need to register for an EE ID and link your product to download your eSIM. Follow the instructions in your confirmation email."

When I log in using my EE ID, there is no evidence I ever ordered an eSIM.

When I try to "link" my product, I'm asked for the eSIM phone number which I have no way of knowing.

Re: not received a confirmation email for esim

restifen — Sat, 11 Oct 2025 11:11:31 GMT

When i bought the esim it stated i will recieve a confirmation email to activate my esim

Re: not received a confirmation email for esim

restifen — Sat, 11 Oct 2025 11:14:37 GMT

This is exactly my problem

Re: not received a confirmation email for esim

restifen — Sat, 11 Oct 2025 11:18:22 GMT

@Katie_B how can I contact EE without a number is there anything I can do or do I have to wait and hope an email comes through

Re: not received a confirmation email for esim

RobTheDataHog — Sat, 11 Oct 2025 11:52:00 GMT

You can call 0800 956 6000 from another phone. For the options, I pressed 1 a bunch of times. Then it asks you to type your phone number. Just type any number, but do it slowly because you can't get through a whole number before it starts reading out more options.

Finally 4 for tech support.