topic Port in SIM cards & Porting

Port

Emmaj_36 — Thu, 09 Oct 2025 12:25:46 GMT

On the 9th October 2025 my number ported across from o2 to ee with no problems as far as I'm aware. My number that was ported works fine when I call but when it comes to text messages it still shows the temporary one I received with the phone. Should just leave it and hopefully it sorts itself out as they did say the port could take up until 6pm this evening and check again tomorrow.

Re: Port

Chris_B — Thu, 09 Oct 2025 12:36:33 GMT

@Emmaj_36 have you tried restarting the device ?

Re: Port

Emmaj_36 — Thu, 09 Oct 2025 12:40:05 GMT

Yes multiple times and its still showing the number the phone came with

Re: Port

Rach_H — Thu, 09 Oct 2025 15:10:16 GMT

Hi @Emmaj_36,

Welcome to the Community!

I'm sorry to hear about the issue you're having with your number updating. Can I check what kind of phone you're using?

Rach

Re: Port

Emmaj_36 — Thu, 09 Oct 2025 16:05:31 GMT

It is a brand new Samsung galaxy z flip 7

Re: Port

Ali_A — Fri, 10 Oct 2025 08:48:15 GMT

@Emmaj_36

Please pop into the settings and switch off RCS / Chat messaging and test.

If you're using Samsung messaging app- press the 3-dots at the top > settings > chat settings > switch off Chat Features.

For Google messaging app- open the Google Messages app > tap your profile picture or initial > Messages settings > tap RCS chats > change Turn on RCS chats switch off

If this shows the correct number on outgoing messages it means the RCS Chat server has not yet updated with your correct number.

Ali