topic Re: Sim stopped working in SIM cards & Porting

Sim stopped working

mjianoran — Fri, 03 Oct 2025 16:07:19 GMT

Hi,

My sim card has suddenly stopped working this morning. I have a message on my phone ' No SIM available'

I tried another phone and still the same issue.

I urgently need this to be fixed so my 2 children can contact me when at work or travelling.

May

Katie_B — Fri, 03 Oct 2025 16:22:07 GMT

Thanks for coming here.

I am sorry to hear this has happened and understand how important it is for you to be reachable.

Have you checked there is no dirt and your SIM is clean?

If yes, and you have tried your SIM in another device and it is still not working this indicates a fault with your SIM.

You can get a replacement SIM by visiting your local EE Store with photo ID.

Katie

mjianoran — Fri, 03 Oct 2025 16:25:10 GMT

Hi Katie,

SIM is clean.

If i were to get a replacement sim, will this cost ?

Also, can staff at EE Store transfer my number to the new sim?

Thank you

Katie_B — Fri, 03 Oct 2025 16:28:55 GMT

Thanks for checking.

SIM replacements in store are free.

The new SIM will have your current number on.

Hope this helps,

Katie

mjianoran — Fri, 03 Oct 2025 16:29:45 GMT

Thank you, Katie.

Will pop in to the store tomorrow.

Katie_B — Fri, 03 Oct 2025 16:30:33 GMT

Have a great weekend @mjianoran.

Katie

Northerner — Fri, 03 Oct 2025 17:39:11 GMT

Are you on EE PAYG or pay monthly contract.

If PAYG when did you last make a chargeable call or text.

Thanks

mjianoran — Fri, 03 Oct 2025 17:44:18 GMT

I’m on monthly contract