topic Need old number back in SIM cards & Porting

Need old number back

Foiza0205 — Wed, 01 Oct 2025 13:33:03 GMT

Hi I need to talk to someone on EE live chat because before I was with EE and I lost my old phone with my number so I was wondering if I can get my old number back

Re: Need old number back

Schockwave — Wed, 01 Oct 2025 13:48:14 GMT

Hello @Foiza0205 ,

|Welcome to the community,

When did you lose your phone and number, how long ago?

Did you report it to EE?: They would have sent you a replacement SIM card with your number, which you should have done, to block anyone being able to use your phone and SIM card.

I would suggest you speak to customer service as we have no way of doing anything about this, but if it has been a while, then you would not get it back, as it will have been recycled, by first putting it into quarantine and then recycled,..

Live chat is only for customers on monthly contract, not for pay as you go, which you can find in the EE App by clicking on help.

Re: Need old number back

Shannon730 — Sat, 18 Oct 2025 13:01:45 GMT

I lost my phone a few months back I hade my number for years I can’t access my TikTok or Facebook or Apple ID I really need it back can u help me

Re: Need old number back

Schockwave — Sat, 18 Oct 2025 13:06:49 GMT

Hello @Shannon730 ,

Welcome to the community,

Did you not report the loss of your phone and request a replacement SIM card?

If you are on pay as you go, and have not used the SIM card due to you not getting a replacement SIM card, then it might be too late to get it back, but if on a monthly contract, then there should be no problem, so long as you have made payments monthly.

I would suggest speaking to customer support to see what they can do, nothing we can do here in this public forum.

You may also want to check here:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642