topic Unable to get a PAC code in SIM cards & Porting

Unable to get a PAC code

HK71 — Sun, 28 Sep 2025 14:27:19 GMT

Hi, I am trying to get a PAC code.

Been trying for over 2 weeks now.

When I try online I get "This service isn’t working right now. We’re working hard to get it up and running. Try again later, visit our website or get in touch if it’s urgent"

When I try via Text I get "Hi from EE. Sorry , due to your account status for 07*********** we are not able to process your request. Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAC. Find out more at

ee.co.uk/leavingus"

When I try and do it by a phone call, I am told it will be 45 mins and the options are to hang on or try later.

Does anyone have any ideas, or is there any possible way to talk / online chat with EE (I have tried Messenger and Twitter already"

Thanks

Re: Unable to get a PAC code

Schockwave — Sun, 28 Sep 2025 14:39:58 GMT

Hello @HK71 ,

Welcome to the community,

Live chat is only for customers on contract, not pay as you go. If on contract and have the latest EE App, scroll down to help click on it and you will find the message us.

You can always ring customer service and press option 2 and you should get through to one of the guides.

Re: Unable to get a PAC code

garybs29 — Mon, 29 Sep 2025 09:12:31 GMT

I fail.to understand why you can't put the phone on speaker & do other things while waiting on a call. Yet again another untrue subject line when you can get one if you waited

Re: Unable to get a PAC code

Andrei081079 — Sun, 01 Feb 2026 22:11:38 GMT

[Message removed by moderation]