topic Re: E Sim in SIM cards & Porting

E Sim

Terryf9013 — Tue, 23 Sep 2025 16:40:04 GMT

Took out an EE contract yesterday, had to cancel within 24 hours. Apprently the app is not compatible with my Google chromebook, so had no way of downloading E Sim. This is the second time I've cancelled an EE contract, they seem to want to make everything as difficult as possible.

Re: E Sim

Terryf9013 — Tue, 23 Sep 2025 16:41:46 GMT

Staff in contact centre could offer up nothing more than "I dunno." Back to three it is. Joke of a company.

Re: E Sim

Christopher_G — Wed, 24 Sep 2025 08:15:56 GMT

Hi @Terryf9013

Welcome to the community.

I'm sorry to hear that you've cancelled your order. The Customer Support team should be able to send you a scannable QR code to download the eSIM. Alternatively, if you're able to pop into your nearest EE Store, they'll help you get it set up.

Chris