topic Not sent eSIM in SIM cards & Porting

Not sent eSIM

Hazr06 — Fri, 19 Sep 2025 17:30:15 GMT

I haven’t been sent the email for my eSIM I bought one a few days ago and cannot activate it because I’ve been sent nothing too activate it

Can anyone help?

Re: Not sent eSIM

Chris_B — Fri, 19 Sep 2025 21:00:53 GMT

@Hazr06 eSIMs are not sent out via email. It’ll be in the post so you can scan the QR code

Re: Not sent eSIM

Alex_H — Sat, 20 Sep 2025 08:36:26 GMT

Hi @Hazr06,

Welcome to the EE Community

If it is just a SIM only you have ordered from us as an eSIM and you selected the download option, you should have gotten an e-mail confirmation, did you receive no e-mail at all and have you checked your spam folder?

With the download option, it is done via your EE online account, have you tried logging into your online account on your phone to see if you can download it? Our help page has more information.

If you ordered an eSIM along with a new device or did select the postage option, then it would be sent out as a QR code for you to scan when it arrives.

Alex