topic Re: phone upgrade in SIM cards & Porting

phone upgrade

carl254 — Fri, 19 Sep 2025 09:55:03 GMT

Hi when i receive my phone upgrade do i swap the sim over from my existing phone or do i have to wait for my number to be transferred to the new phone

Re: phone upgrade

Northerner — Fri, 19 Sep 2025 10:13:13 GMT

Hi @carl254

Unless you have asked for another SIM then use your existing SIM.

Thanks

Re: phone upgrade

carl254 — Fri, 19 Sep 2025 10:15:47 GMT

Thank you

Re: phone upgrade

Leanne_T — Fri, 19 Sep 2025 11:37:28 GMT

Hi there @carl254

Thanks for posting on the community.

Just to add to @Northerner 's advice, you may be sent a new SIM card with an upgrade, if you're current SIM is not ready for all services that comes with your new plan.

If you do get a new SIM sent you're current SIM should stay active until this arrives and you register the SIM card with the same number.

This is easy to register using the Activate your SIM page online.

Any questions, let us know 🙂

Leanne.