https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564209#M54744 <P>If you are abroad with a faulty/lost/stolen SIM, you should unfortunately consider yourself offline until you return to the UK.</P><P>An eSIM can only be replaced when your phone has a network connection. A pSIM can only be replaced via your billing address or physically in an EE retail store with photographic ID.</P> Sun, 14 Sep 2025 20:15:47 GMT bristolian 2025-09-14T20:15:47Z https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564192#M54742 <P>&nbsp;<SPAN>&nbsp;I had an eSIM card, but I lost my phone. Now I can’t log in to the app because it asks for mobile confirmation, and I don’t have my phone. I need a new SIM card, but I’m abroad at the moment. What should I do?</SPAN></P> Sun, 14 Sep 2025 18:25:15 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564192#M54742 Nonena 2025-09-14T18:25:15Z https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564195#M54743 <P>For a lost SIM you need to <SPAN>order a replacement SIM</SPAN><SPAN>&nbsp;for £1.50 by phoning CS for one as you can't get into an EE Store.</SPAN><SPAN>&nbsp;It will come as a Combi-SIM with all 3 sizes as push-outs.</SPAN></P> Sun, 14 Sep 2025 18:30:57 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564195#M54743 XRaySpeX 2025-09-14T18:30:57Z https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564209#M54744 <P>If you are abroad with a faulty/lost/stolen SIM, you should unfortunately consider yourself offline until you return to the UK.</P><P>An eSIM can only be replaced when your phone has a network connection. A pSIM can only be replaced via your billing address or physically in an EE retail store with photographic ID.</P> Sun, 14 Sep 2025 20:15:47 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Log-in/m-p/1564209#M54744 bristolian 2025-09-14T20:15:47Z