topic Where is my SIM card? in SIM cards & Porting

Where is my SIM card?

HamidSiavash55 — Fri, 12 Sep 2025 07:07:18 GMT

I contacted you to get SIM card few days ago but it's not arrived yet

Chris_B — Fri, 12 Sep 2025 07:23:44 GMT

@HamidSiavash55 Sims are sent out 2nd class Royal Mail

Leanne_T — Mon, 15 Sep 2025 09:07:38 GMT

Welcome to the community.

SIM Orders can take 2-5 working days to arrive by Royal Mail as @Chris_B has advised. The SIM will be posted and won't need a signature from you.

If you have not received the SIM after this, please give us a call on 0800 956 6000, and the team will get the order looked into.

Thanks 🙂

Leanne.