topic Re: EE from O2 but number not porting? in SIM cards & Porting

EE from O2 but number not porting?

Bisblo — Fri, 05 Sep 2025 13:46:24 GMT

New phone from EE and I was expecting my number to port within 24hrs as per my last couple of experiences doing this with other providers but its now been 72hrs (weekdays)

is this normal with EE?

Messages sent to 150 with PORT and correct PAC code with all relevant replies but nothing so far?

Re: EE from O2 but number not porting?

bristolian — Fri, 05 Sep 2025 14:21:00 GMT

The correct timescale is based on working days, EE tend to port-in the working day following PAC submission, assuming that's during the day.

If you've not received any text confirmation either way, then CS on 150 should be your next port-of-call. Only they have the account access needed to advise further.

Re: EE from O2 but number not porting?

Bisblo — Fri, 05 Sep 2025 14:43:34 GMT

Thanks Bristolian. Original request sent Tuesday 2nd Sept with the usual interaction of number requested for porting and then PAC code but heard nothing since. Tried the usual on/off but also didn't work.

Re-requested now through the same method, will see how it goes in next 24hrs

Re: EE from O2 but number not porting?

XRaySpeX — Fri, 05 Sep 2025 14:53:35 GMT

It's not necessarily from when you submit your PAC to EE but within 1 working day of when you activate your EE SIM on the EE network.

Re: EE from O2 but number not porting?

Bisblo — Fri, 05 Sep 2025 15:07:54 GMT

EE sim activated Tues am 2nd Sept xrayspex

Re: EE from O2 but number not porting?

Christopher_G — Fri, 05 Sep 2025 17:14:48 GMT

Hi @Bisblo

Welcome to the community.

It seems that it's gone past the usual timescales now. I recommend speaking with our Customer Support team so that one of our guides can look into the number port for you.

Hopefully, they can help get it sorted for you.
Chris

Re: EE from O2 but number not porting?

Bisblo — Mon, 08 Sep 2025 09:50:08 GMT

Thanks @Christopher_G

It's been almost a week now and still nothing! I'm just going to ring 150 again and see if I can get an update to this problem. Let you know shortly

Re: EE from O2 but number not porting?

Bisblo — Mon, 08 Sep 2025 10:17:54 GMT

OK the porting team are now looking into it over next 24hrs, will be interesting to find out what the issue was/is

Re: EE from O2 but number not porting?

Michael_D — Mon, 08 Sep 2025 12:25:18 GMT

Thanks for the update @Bisblo. I'm glad to hear the porting team are on the case.

Please keep us posted on what happens when they come back to you.

Michael

Re: EE from O2 but number not porting?

Bisblo — Tue, 09 Sep 2025 14:11:35 GMT

Right then, no details on what the problem was but 2 texts just received from the EE Port Team stating that number will be ported by 6pm tomorrow 10/09, encouraging!

Re: EE from O2 but number not porting?

Peter_W — Tue, 09 Sep 2025 15:09:14 GMT

Thanks for the update here @Bisblo.

I'm glad to hear things sound like they're moving in the right direction 😊

Please keep us posted on how things go tomorrow, just be aware that whilst this is still going through you may notice service being split between your old and new number, but this shouldn't last into the following day.

If you were still noticing issues from there, our technical team can take a closer look into things.

Peter

Re: EE from O2 but number not porting?

Bisblo — Wed, 10 Sep 2025 16:32:22 GMT

Update:

All done and dusted! As of lunchtime today everything went through, number finally ported and disconnected from previous provider.

No details on why it took so long but we're there now, sorted!