topic Re: TRANSFERRING OLD NUMBER in SIM cards & Porting

TRANSFERRING OLD NUMBER

PJH88 — Sun, 07 Sep 2025 11:34:25 GMT

Hello,

a few months a go i transferred my little sisters BT phone over to my EE. everything transferred over even her old number but the problem we are facing and I don't under stand is when i text her on her old number all is fine till she reply's back as it come back as the a different number. does anyone have any idea?

Re: TRANSFERRING OLD NUMBER

Northerner — Sun, 07 Sep 2025 11:41:39 GMT

Hi @PJH88

Firstly try restarting the device.

You'll need to speak to EE CS on 150 and ask them to refresh your line.

Thanks

Re: TRANSFERRING OLD NUMBER

Lesley_W — Sun, 07 Sep 2025 14:15:38 GMT

Hi @PJH88

Thanks for coming to our community.

Is this happening with everyone she texts or just you?

Lesley

Re: TRANSFERRING OLD NUMBER

bristolian — Sun, 07 Sep 2025 14:49:21 GMT

If your little sister texts herself, does she receive the message as expected?

If she texts NUMBER to 150, is the reply as expected?

Re: TRANSFERRING OLD NUMBER

Matt_124 — Sun, 07 Sep 2025 15:10:09 GMT

Are her texts coming through from this number via normal SMS, or is this when using iMessage/RCS?

What happens when mobile data(& WiFi) is switched off and she then sends a text to you?