topic Re: cant set up new esim in SIM cards & Porting

cant set up new esim

Kath861 — Fri, 05 Sep 2025 19:32:11 GMT

my pevious number was being put back onto my new mobile today i tried downloading new esim its not working and its sending one time code to the number im trying to get back

Re: cant set up new esim

XRaySpeX — Fri, 05 Sep 2025 19:36:50 GMT

@Kath861 : Your no. hasn't ported yet. You need to port it to a new EE physical SIM before you can convert it to eSIM.

Re: cant set up new esim

Kath861 — Fri, 05 Sep 2025 19:43:17 GMT

i have new iphone 16a i upgraded but at first didnt transfer my old number thenvthey said i could have it on 5th sept it didnt upload it said try again later i deleted number off my iphone16a thinking thats why new number wasnt downloading ive tried setting up it wants to send pin number to the number that wont upload so i cant get the pin

Re: cant set up new esim

Chris_B — Fri, 05 Sep 2025 19:51:25 GMT

@Kath861 You need to call customer support as they can activate this for you.