topic Re: EE No Sim card. in SIM cards & Porting

EE No Sim card.

DeafLion — Wed, 03 Sep 2025 10:07:43 GMT

I am deaf, i have own special alarm unit with auto dial to my EE mobile bluetooth to my vibrate watch.

if door open will alert me, if fire alarm will alert me. etc...

every time EE problem say no EE sim card ? wow EE tech have to careful if fire alarm without alert me

you will big trouble. or i might better QUIT EE but i join contact 24 month i think, if EE say cannot quit but i can or take you court.

there online keep say PHONE wow you dont want deaf use phone, where livechat ? i been once but your AI block me because my english poor remember AI dont understand deaf word.

might believe EE is Disability Discrimination

i might better ware to facebook about EE

Re: EE No Sim card.

Northerner — Wed, 03 Sep 2025 11:07:00 GMT

Hi @DeafLion

What device do you have.

Depending on if you are on EE PAYG or pay monthly contract you can use the chat via the EE app. Or this service:

Thanks

Re: EE No Sim card.

Peter_W — Wed, 03 Sep 2025 15:38:31 GMT

Good afternoon @DeafLion.

Thanks for reaching out to us here on the Community.

What kind of device is it you're using here, and have you tried reinserting the SIM card to make sure this has a secure connection?

If you're looking to speak with our team, I would definitely recommend the relay option that @northener has mentioned here.

This allows you to talk with a member of our team through a text-based interpreter who will communicate with them on your behalf.

Alternatively, if you were wanting to raise this as an official complaint you can find more details on how to sort this via our online webform right here:

Fill out our complaints form | Help | EE

They may still need to call you to discuss this query, but if you mention that you're hard of hearing in your complaint they'll do their best to work with you.

Peter

Re: EE No Sim card.

DeafLion — Thu, 04 Sep 2025 08:38:26 GMT

speak with our team

clap clap

you better go google search what deaf people can do ? speak

Re: EE No Sim card.

DeafLion — Thu, 04 Sep 2025 08:39:33 GMT

0800 956 6000 wow you better go google search what deaf can do phone ?

come on

Re: EE No Sim card.

DeafLion — Thu, 04 Sep 2025 08:40:39 GMT

i pay DD month, i think your EE very poor service

Re: EE No Sim card.

Peter_W — Thu, 04 Sep 2025 10:57:18 GMT

@DeafLion The option we mentioned here is entirely text based.

The Relay service connects you to an interpreter via text chat, who then speaks to one of our Guides on your behalf, and types back their replies.

There is also the BSL option linked in the screenshot @Northerner shared, and you can find a full breakdown of our communication support options here:

Communication support | Accessibility services and support | EE

Peter