topic Re: New sim suspended in SIM cards & Porting

New sim suspended

Juni_Gill — Wed, 27 Aug 2025 18:27:36 GMT

Hello

I got my new ee e-sim with unlimited everything yesterday evening and today I got a text that my account is suspended and I need to make a payment. How is that possible. How can a new connection be suspended in a day and the credit limit be finished.

Re: New sim suspended

XRaySpeX — Wed, 27 Aug 2025 18:38:12 GMT

@Juni_Gill : Is it on contract or PAYG?

Re: New sim suspended

Juni_Gill — Wed, 27 Aug 2025 18:38:51 GMT

Contract

Re: New sim suspended

Chris_B — Wed, 27 Aug 2025 19:33:34 GMT

@Juni_Gill You need to call customer support about this. You should have got a bill within the first 7 days or so as you pay upfront for the monthly tariff. For this to happen the next day something isn’t right.