topic Re: Proof for replacement sim card in SIM cards & Porting

Proof for replacement sim card

Hemanth_17 — Tue, 26 Aug 2025 18:11:45 GMT

Hi, few days back I took a replacement sim in EE store and they didn't give me any receipt for that sim and I tried calling EE customer service many times but they didn't give me any thing related to that. Is there any way to get it in store or online ?

Re: Proof for replacement sim card

Matt_124 — Tue, 26 Aug 2025 18:34:09 GMT

Replacement SIMs (being given a SIM with your same number to replace a lost/stolen/faulty SIM or to switch from physical SIM to eSIM or vice versa) do not attract any cost, so I am unsure of the benefit of a receipt in this case - potentially all this would provide is evidence that this transaction took place.

Nevertheless the store would generate a receipt locally for replacement SIMs when passing this through their POS system for stock tracking purposes. If you require a receipt for this you would need to request a reprint from them, which may or may not be possible if you did not request this at the time.

Re: Proof for replacement sim card

XRaySpeX — Tue, 26 Aug 2025 18:52:33 GMT

@Hemanth_17 : Didn't they give you the surrounding plastic card holder that the SIM was pushed out from? Won't that do?

Re: Proof for replacement sim card

Hemanth_17 — Tue, 26 Aug 2025 19:26:13 GMT

Thanks, but it won't be enough for the insurance company

Re: Proof for replacement sim card

bristolian — Tue, 26 Aug 2025 21:30:20 GMT

@Hemanth_17 wrote:
Thanks, but it won't be enough for the insurance company

What have you claimed for? And thus need proof of?

Re: Proof for replacement sim card

XRaySpeX — Tue, 26 Aug 2025 22:07:44 GMT

You are not claiming for a replacement SIM from the Insurance Co., surely?

Re: Proof for replacement sim card

Hemanth_17 — Wed, 27 Aug 2025 01:59:50 GMT

I'm not sure but I'll go to store and request them for that

Re: Proof for replacement sim card

Hemanth_17 — Wed, 27 Aug 2025 02:01:14 GMT

My mobile phone and they are asking for proof of replacement sim card

Re: Proof for replacement sim card

Hemanth_17 — Wed, 27 Aug 2025 02:02:21 GMT

I'll do that thanks