topic I cant receive sms in SIM cards & Porting

I cant receive sms

Storedirect — Tue, 26 Aug 2025 10:14:54 GMT

Hi i have just install new EE sim. I have one other network as well.

I am not receiving sms on this number.

Please help me in this.

Re: I cant receive sms

Storedirect — Tue, 26 Aug 2025 10:00:15 GMT

Hello,

I just installed this new sim and not receiving any sms.

Please suggest me what to do?

I have checked my message centre number.

I already have one connection from other network.

Re: I cant receive sms

bristolian — Tue, 26 Aug 2025 10:22:10 GMT

Message centre number is only relevant for sending SMS, not receiving.

Is this a new PAYG SIM or pay-monthly? Are you in the UK or abroad? If PAYG and in the UK, have you activated the SIM by making a chargeable call or sendng a chargeable text?
If you send a text to your own number, do you receive it? If you text NUMBER to 150, do you receive the expected response?

Re: I cant receive sms

Storedirect — Tue, 26 Aug 2025 10:26:06 GMT

This is my new sim and there is nothing mention which one is that?

Yes i am in uk. and i just received a missed call from them for activation.

Re: I cant receive sms

Storedirect — Tue, 26 Aug 2025 10:28:13 GMT

On my profile It just say Prepay

Re: I cant receive sms

bristolian — Tue, 26 Aug 2025 10:50:01 GMT

Prepay & PAYG are both terms to describe the same - a topup based pre-payment "Pay as you go" scheme as opposed to a pay-monthly billed contract.

I believe some recent PAYG SIMs now need activation before SMS can be received. Normally this is done by making a chargeable call or sending a chargeable text message.

Sending a text to your own number should satisfy both criteria, and also test resolution.

Re: I cant receive sms

Storedirect — Tue, 26 Aug 2025 10:57:25 GMT

Now I am receiving text msgs. I am trying to create amazon account but not receiving OTP on this number

Re: I cant receive sms

XRaySpeX — Tue, 26 Aug 2025 11:29:03 GMT

@Storedirect : Is the SIM on PAYG? If so, you need to top it up before you are allowed to receive SMS.

Re: I cant receive sms

Schockwave — Tue, 26 Aug 2025 11:29:06 GMT

@Storedirect , please do not start a new thread, but continue in the one you have already started. As you have already been told, please try sending a text to your own number to activate.

Re: I cant receive sms

Peter_W — Tue, 26 Aug 2025 12:48:53 GMT

Hey there @Storedirect.

Welcome to the EE Community!

Is it just these verification texts that aren't coming through now, or are you noticing issues with other numbers too?

Also are you using a brand new number here, or have you ported a number over from another network?

Peter