topic Re: Pay As You Go in SIM cards & Porting

Pay As You Go

AnsaKaynat — Fri, 22 Aug 2025 15:54:40 GMT

Hiya!

I’ve made a mistake with my monthly Pay As You Go payment. I was meant to pay for my existing SIM, however, I’ve instead bought a new Pay As You Go. This was today. I’ve received an email saying I’ll receive my new SIM soon, however, I don’t want it. Is there a way to get a refund or cancel the new plan and credit that amount to my existing plan? I went in to the EE store but they said to take it online or on call.

Re: Pay As You Go

Schockwave — Fri, 22 Aug 2025 16:46:04 GMT

@AnsaKaynat , you will have to call EE customer service and speak to them about this, nothing we can do here in the forums.

Re: Pay As You Go

Leanne_T — Fri, 22 Aug 2025 17:43:36 GMT

Hi @AnsaKaynat

Thanks for coming to the community.

@Schockwave is correct, you would need to get in touch with our pay as you go guides to see what they can do to help. To do this, please give us a call on 150 from the EE SIM, or, 07953 966 150 from any other phone.

Thanks 🙂

Leanne.

Re: Pay As You Go

XRaySpeX — Fri, 22 Aug 2025 18:03:36 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.