topic Re: New sim replacement in SIM cards & Porting

New sim replacement

louise6691 — Tue, 12 Aug 2025 12:17:26 GMT

Hi, I just received my SIM replacement today from EE. I’ve inserted it into my phone, but it’s not showing any signal. Could you please check if the SIM is activated on your end, or help me complete the activation? I no longer have access to the old SIM as my phone was stolen.

Re: New sim replacement

XRaySpeX — Tue, 12 Aug 2025 12:52:11 GMT

This user discussion group can't check anything about your SIM or specific a/c. You need to call CS.

Re: New sim replacement

Leanne_T — Tue, 12 Aug 2025 14:35:48 GMT

Hi there @louise6691

Thanks for coming to the community.

To check the SIM has been activated, please get in touch as @XRaySpeX advised. If you have a pay monthly account and can access the EE app, if you go to the help section a 'message us' option will show if this is available. If not, please call us from any other phone and the team will help you get the SIM up and running.

Leanne.