topic Re: Getting very frustrated porting one of two numbers in SIM cards & Porting

Getting very frustrated porting one of two numbers

davidjac — Fri, 08 Aug 2025 14:59:15 GMT

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code!

It says go to switching on the app yet no such option exists.

Seems a real rip off they make it so impossible. No.links on being able to do it. I meant to do this years ago but never got around to it as was so difficult. Corporate scamming..

Re: Getting very frustrated porting one of two numbers

Matt_124 — Fri, 08 Aug 2025 15:26:45 GMT

Go to Profile in the top right > Settings and Permissions > Leave EE.

Alternatively on the website you can go to Plans & Subscriptions > Manage Mobile and scroll down to the bottom for "Switching to a new provider".

Re: Getting very frustrated porting one of two numbers

davidjac — Fri, 08 Aug 2025 15:27:50 GMT

Thank you so much but such a consulted and difficult thing to find. Upgrades are so easy find!

However all I do achieve through that is the following:

Re: Getting very frustrated porting one of two numbers

Matt_124 — Fri, 08 Aug 2025 16:13:09 GMT

Is that when you're doing it through the App or Website, or is it happening with both?

Re: Getting very frustrated porting one of two numbers

davidjac — Sat, 09 Aug 2025 22:49:01 GMT

That's through the app. I also tried getting PAC on phone line, after 50 mins the call disconnected...

Re: Getting very frustrated porting one of two numbers

davidjac — Sat, 09 Aug 2025 22:53:13 GMT

Also still get same error when trying to cancel. How desperate for my business are they!

Re: Getting very frustrated porting one of two numbers

Matt_124 — Sat, 09 Aug 2025 22:55:37 GMT

Have you tried doing it through the Website using the advice above?

Re: Getting very frustrated porting one of two numbers

davidjac — Mon, 11 Aug 2025 09:57:14 GMT

Unsurprisingly there's no option (can find) to get the pac number on the website. Totally different menu.

Re: Getting very frustrated porting one of two numbers

davidjac — Mon, 11 Aug 2025 10:01:13 GMT

Wow. just found the way to do it. It still says the same thing. Not working! This must be illegal!

Re: Getting very frustrated porting one of two numbers

Leanne_T — Mon, 11 Aug 2025 13:58:31 GMT

Hi @davidjac

I am sorry this is not working for you when trying to get the PAC in your online account.

To get this looked into and get the PAC sent to you, please get in touch with our mobile guides. They will be happy to help.

Thanks 🙂

Leanne.