topic Re: Lost of sim card in SIM cards & Porting

Lost of sim card

williamzzy — Tue, 05 Aug 2025 19:03:46 GMT

Hi！I’ve lost my SIM card and I’ve made a phone call to ee to get a new one 2 days ago, staff said I will get my new SIM card today but I don’t , and I don’t have the reference number to track my order, what should I do rn?

Re: Lost of sim card

XRaySpeX — Tue, 05 Aug 2025 19:13:26 GMT

@williamzzy : 2 days ago was a Sunday. SIMs are sent by 2nd Class Royal Mail.

Re: Lost of sim card

Chris_S — Wed, 06 Aug 2025 08:09:44 GMT

Hi @williamzzy

As @XRaySpeX stated, our sims are sent second class, so it would most likely turn up over the next few days.

If you have any concerns, you can give us a call, then a guide can look into your account and give you an update.

If you need a sim immediately, you can pop into one of our stores and they can give you a replacement sim there and then.

Chris S