topic Re: Message from EE saying your number transferred but unable to dial out in SIM cards & Porting

Message from EE saying your number transferred but unable to dial out

DAVE512 — Fri, 01 Aug 2025 03:31:07 GMT

Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2

Also getting a message new voice mail but when calling the voice mail the call fails, wish i haven’t bothered with changing networks as unable to contact EE by phone ,have anybody had this problem and what was the best way forward .

thanks .

Re: Message from EE saying your number transferred but unable to dial out

Northerner — Fri, 01 Aug 2025 04:48:43 GMT

Hi @DAVE512

What device do you have.

Have you tried restarting again.

Thanks

Re: Message from EE saying your number transferred but unable to dial out

DAVE512 — Fri, 01 Aug 2025 06:04:29 GMT

Good morning ,I have a iPhone 16 yes restarted several times still no joy the odd thing is i am getting a notification new voice mail but unable to dial in to hear it say call failed .

Re: Message from EE saying your number transferred but unable to dial out

Northerner — Fri, 01 Aug 2025 06:07:36 GMT

Hi @DAVE512

Have you tried resetting your network settings.

Thanks

Re: Message from EE saying your number transferred but unable to dial out

DAVE512 — Fri, 01 Aug 2025 06:32:16 GMT

Hi yes i have try reset the network setting , looks like i can receive phone calls as i just message a friend to see if in coming call get through but still unable to dial out

Re: Message from EE saying your number transferred but unable to dial out

bristolian — Fri, 01 Aug 2025 07:45:26 GMT

Have you been able to make outgoing calls since your port-in?

You may need to contact EE-CS on 150 if not, they have access to your individual account which I suspect will be needed to rectify this.

Re: Message from EE saying your number transferred but unable to dial out

Peter_W — Fri, 01 Aug 2025 11:41:05 GMT

Hey @DAVE512.

Welcome to the EE Community 😊

Just to be sure with this one, have you made sure that there are no traces of your O2 connection still on the phone?

This would be a case of either removing their physical SIM, or deleting the O2 eSIM.

Peter

Re: Message from EE saying your number transferred but unable to dial out

DAVE512 — Fri, 01 Aug 2025 13:09:58 GMT

Hi Peter

I have been on touch with EE technician this morning and yes they did ask me to delete a eSIM which seems to have sorted the problem out so this topic can now be closed off as the phone is now working correctly .

many thanks for all the help .

Dave

Re: Message from EE saying your number transferred but unable to dial out

Peter_W — Fri, 01 Aug 2025 13:24:04 GMT

I'm really glad to hear that, @DAVE512 😊

It sounds like it may have still been using the O2 eSIM as the primary SIM, but the connection to this would have deactivated when the number ported out of their network.

Thanks for coming back to let us know, too!

Peter