topic Re: Re: eSim activation without my old phone in SIM cards & Porting

Re: eSim activation without my old phone

Dan4Dav — Sat, 26 Jul 2025 19:34:56 GMT

I have same issue been locked out of apple account because I need a code from my number but can’t get it coz I had a eSIM and deleted it from my phone tried to reactivate the eSIM but need a code again to activate it. I’ve ordered a physical sim will this work or will I need to activate it by having a code again which I won’t be able to get unless it activates has soon as it goes in the sim slot again? Or shall I ring to see if they can activate the eSIM online or shall i go to shop to see if I can get a sim there and then?

Re: Re: eSim activation without my old phone

Rach_H — Sun, 27 Jul 2025 12:14:41 GMT

Hi @Dan4Dav,

Welcome to the Community!

Did you speak with our team to order a replacement SIM? If you ordered this in the app then you will need a working SIM to set this up.

If you are keen to get this sorted as swiftly as possible then you can pop into your local EE store, with some photo ID, and our team will be able to get you set up with a free eSIM or physical SIM on the spot.

Rach

Re: Re: eSim activation without my old phone

Dan4Dav — Sun, 27 Jul 2025 12:54:29 GMT

Can I do it online Or on phone?
Sent from my iPhone

Re: Re: eSim activation without my old phone

Rach_H — Sun, 27 Jul 2025 13:03:06 GMT

You won't be able to do this online and if this wasn't ordered by our team then you wouldn't be able to set this up over the phone. It might be worth giving the team a call just to check.

Rach

Re: Re: eSim activation without my old phone

Dan4Dav — Sun, 27 Jul 2025 13:10:29 GMT

Okay I ordered myself the sim online I will have to go shop soon if it won’t work
Sent from my iPhone

Re: Re: eSim activation without my old phone

Rach_H — Sun, 27 Jul 2025 13:21:01 GMT

If you've ordered this without speaking with the team then this won't work, as we will need to send you a code to your exisiting SIM to activate this @Dan4Dav.

Rach

Re: Re: eSim activation without my old phone

Dan4Dav — Sun, 27 Jul 2025 13:30:44 GMT

Once they give me a actual sim and then I restart my phone will it work straight away on iPhone set up so when they send me a code it will come through

Re: Re: eSim activation without my old phone

Rach_H — Sun, 27 Jul 2025 14:36:13 GMT

The team in store will be able to give you a better idea of how long this will take to become fully active @Dan4Dav.

Rach

Re: Re: eSim activation without my old phone

Dan4Dav — Sun, 27 Jul 2025 15:30:29 GMT

Went to shop today got new sim and phone back to normal
Daniel

Re: Re: eSim activation without my old phone

Dan4Dav — Tue, 29 Jul 2025 11:43:10 GMT

Why have my number changed also had a txt to say it’s been changed from t mobile when I haven’t done or wanted

Re: Re: eSim activation without my old phone

Linzi_H — Tue, 29 Jul 2025 14:08:35 GMT

Hi @Dan4Dav

It sounds like you haven't ordered a replacement SIM if your number has been changed.

The best thing to do is call our team so we can check exactly what's happened here. If you've ordered a second SIM in error, our team will also be able to help get that sorted out, and issue a replacement SIM with the same number.

Linzi