topic New Sim but using old number in SIM cards & Porting

New Sim but using old number

SophJane — Sat, 26 Jul 2025 09:35:27 GMT

I transferred my number from my old account. Everything works but for some reason I can’t make any calls or send texts. I chose and paid for the £10 deal where you get 24gig and then it turns to 8gig, unlimited texts and 500 minutes.

my minutes aren’t on the app when signing in only the data part. I can use anything whilst using data but can’t make normal calls or text through text message.

Re: New Sim but using old number

bristolian — Sat, 26 Jul 2025 09:45:42 GMT

What do you mean by transferring your number from an old account? Do you mean that you've upgraded and thus kept your number as a matter of course? Or ported your number in from another network?

If the latter, when did you port in?

Re: New Sim but using old number

Northerner — Sat, 26 Jul 2025 10:11:03 GMT

Hi @SophJane

Text BA to 150. What does it say.

Thanks