topic Re: Mobile Help in SIM cards & Porting

Mobile Help

Ca_booth_84 — Thu, 24 Jul 2025 19:05:05 GMT

I cancelled my rolling contract and moved my number - just asking for confirmation that it closes my account when the number changes over to my new provider?

Also how do I stop all the text messages from EE - thought they would automatically disable. Texted STOP to 4020 but not sending

Re: Mobile Help

XRaySpeX — Thu, 24 Jul 2025 21:38:50 GMT

@Ca_booth_84 : Yes, your EE contract will be cancelled when you port your no. to another network using a PAC.

To stop marketing texts from EE you needed to text STOP to 2040 while still with EE.

Re: Mobile Help

Ca_booth_84 — Fri, 25 Jul 2025 05:52:49 GMT

I have already left EE so can't text 2040

Re: Mobile Help

Chris_S — Fri, 25 Jul 2025 09:24:22 GMT

Hi @Ca_booth_84

I'd recommend giving us a call and speaking to an advisor, who can change your marketing preferences for you.

Chris S