topic Re: New sim not activating in SIM cards & Porting

New sim not activating

billtait101 — Tue, 15 Jul 2025 19:25:35 GMT

New sim fitted to mobile. Logged into account online through pc. Entered mobile ,received code, inserted code, entered serial number and pressed activate. Received message there is a problem.

Re: New sim not activating

Lesley_W — Wed, 16 Jul 2025 07:44:57 GMT

Hi @billtait101

Welcome to our community.

I'm sorry you've had a problem activating your new SIM. Is the old SIM still working at the moment?

Lesley

Re: New sim not activating

billtait101 — Wed, 16 Jul 2025 07:53:05 GMT

Hello Lesley.

The previous sim was a pay as you go from Asda which is now expired.

Re: New sim not activating

Lesley_W — Wed, 16 Jul 2025 08:02:14 GMT

Thanks for confirming that @billtait101

If this is a brand new SIM with us, it shouldn't need activated with a code. Is it pay as you go with us as well?

Lesley

Re: New sim not activating

billtait101 — Wed, 16 Jul 2025 08:07:26 GMT

Hi Lesley

The new sim is a 24 month unlimited contract.

Re: New sim not activating

Lesley_W — Wed, 16 Jul 2025 08:12:50 GMT

A pay monthly SIM should arrive working @billtait101

When you put the EE SIM in the phone, is it getting any signal?

Lesley