https://community.ee.co.uk/t5/SIM-cards-Porting/How-Can-I-Collect-My-Replacement-SIM-In-Store/m-p/1547099#M53978 <P>You would need to go to the EE store with a Valid UK Driving Licence or any Full (Book) Passport in order to get a replacement SIM.</P><P>They will get you to take a scan of your Photographic ID and a selfie to confirm these match and are genuine as part of the security process.</P><P>The official advice can be found here:&nbsp;<A href="https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap" target="_blank" rel="noopener">https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap</A>&nbsp;</P> Wed, 09 Jul 2025 17:13:06 GMT Matt_124 2025-07-09T17:13:06Z https://community.ee.co.uk/t5/SIM-cards-Porting/How-Can-I-Collect-My-Replacement-SIM-In-Store/m-p/1547097#M53977 <P>Hi all,</P><P>I'm a PAYG customer and need a replacement SIM. It looks like EE usually sends replacement SIMs by mail, but I’d prefer to collect one in-store. Is there any way to do this?</P><P>Thanks in advance.</P> Wed, 09 Jul 2025 17:01:49 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/How-Can-I-Collect-My-Replacement-SIM-In-Store/m-p/1547097#M53977 Jack58523773 2025-07-09T17:01:49Z https://community.ee.co.uk/t5/SIM-cards-Porting/How-Can-I-Collect-My-Replacement-SIM-In-Store/m-p/1547099#M53978 <P>You would need to go to the EE store with a Valid UK Driving Licence or any Full (Book) Passport in order to get a replacement SIM.</P><P>They will get you to take a scan of your Photographic ID and a selfie to confirm these match and are genuine as part of the security process.</P><P>The official advice can be found here:&nbsp;<A href="https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap" target="_blank" rel="noopener">https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap</A>&nbsp;</P> Wed, 09 Jul 2025 17:13:06 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/How-Can-I-Collect-My-Replacement-SIM-In-Store/m-p/1547099#M53978 Matt_124 2025-07-09T17:13:06Z