topic Re: SIM card in SIM cards & Porting

SIM card

Possil1 — Fri, 27 Jun 2025 09:43:33 GMT

How do I get a new SIM card

Re: SIM card

XRaySpeX — Fri, 27 Jun 2025 10:29:56 GMT

Why do you want it?

Re: SIM card

Ali_A — Fri, 27 Jun 2025 11:53:32 GMT

HI @Possil1

Are you looking for a brand new SIM card joining EE, or are you looking for a replacement SIM card for one that is lost/damaged?

For new line SIM card just head over to PAY MONTHLY SIM ONLY DEALS. Alternatively if you'd just like a Pay as You Go SIM card you can order one at Pay as you go plans on the UK's best network.

However, If you need a replacement SIM card for an existing number you have, you can order a replacement SIM card through the EE App. Just click on Manage > Settings > Replace my SIM

If you prefer you can call customer service where a member of the team can order a replacement SIM card for you.
Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali

Re: SIM card

XRaySpeX — Fri, 27 Jun 2025 12:37:20 GMT

@Ali_A : That PAYG link you gave is still giving "Sorry! We couldn't find that page ..." as it has done all day.

Re: SIM card

XRaySpeX — Fri, 27 Jun 2025 21:28:21 GMT

That page working now but it still fails with the same error when you select a SIM but at least it puts it in the basket & you should be able to go from there.

The above failure occurs for me on Edge but is OK on FF & Chrome.

Re: SIM card

Rach_H — Sat, 28 Jun 2025 13:35:19 GMT

Thanks for letting us know @XRaySpeX. Are you still having the same issue when you try the link on another device?

Rach

Re: SIM card

XRaySpeX — Sat, 28 Jun 2025 13:39:39 GMT

EDIT Yes, @Rach_H , it's still doing it on Edge.

Re: SIM card

Rach_H — Sat, 28 Jun 2025 13:38:40 GMT

That's great to hear. Thanks for letting me know @XRaySpeX 🙂

Rach

Re: SIM card

XRaySpeX — Sat, 28 Jun 2025 13:40:45 GMT

Sorry, @Rach_H , it's still doing it.

Re: SIM card

Rach_H — Sat, 28 Jun 2025 15:00:11 GMT

Sorry for the confusion @XRaySpeX. Just to confirm, is this happening on multiple devices, or just the one?

Rach

Re: SIM card

XRaySpeX — Sat, 28 Jun 2025 18:16:37 GMT

@Rach_H : I'm only using 1 PC.

Re: SIM card

Rach_H — Sun, 29 Jun 2025 12:04:44 GMT

Is this still happening after you clear the cookies and cache @XRaySpeX?

Rach