topic Unable to receive SMS and calls after port in SIM cards & Porting

Unable to receive SMS and calls after port

AAhmed11 — Wed, 25 Jun 2025 13:44:20 GMT

Hi,

It’s been over 24 hours since I have ported to EE. I am able to do outgoing calls but there’s no incoming calls or SMS. I am using an iPhone 11

Can someone from @EE have a look into this?

Re: Unable to receive SMS and calls after port

bristolian — Wed, 25 Jun 2025 14:33:14 GMT

A port-in is usually completed the working day after you submit a PAC. Are you saying that you have done this, received notification of port-in complete, restarted your phone and are still having problems?

Is the number being sent with outgoing calls, the correct one?

Re: Unable to receive SMS and calls after port

AAhmed11 — Wed, 25 Jun 2025 14:38:19 GMT

I did not receive any notification to mention port is completed, although the port was done over the weekend.

For the outgoing calls, yes it’s showing the correct number.

Re: Unable to receive SMS and calls after port

bristolian — Wed, 25 Jun 2025 14:48:17 GMT

Port-ins are not actioned on non-working days. When did you submit your PAC?

You should contact EE-CS on 150, they have access to your individual account and can advise further.

Re: Unable to receive SMS and calls after port

AAhmed11 — Wed, 25 Jun 2025 15:13:28 GMT

The PAC was submitted on Sunday and my service from the old operator has been discontinued. I am trying to link my number on the EE app which requires OTP via SMS which I am unable to receive.

Re: Unable to receive SMS and calls after port

bristolian — Wed, 25 Jun 2025 15:55:36 GMT

A PAC submitted on Sunday would be treated as submitted on Monday, port-in should have been Tuesday.

Advice to contact CS stands.