topic E sim not activating in SIM cards & Porting

E sim not activating

Jak07 — Mon, 23 Jun 2025 20:37:50 GMT

I have just ordered an extra line on my account, being an e sim. However when I’m trying to activate the e sim through how the email says it’s telling me I have input some incorrect information to the billing account, this information I’m providing is the email I used to set up the account and the same email I have received the confirmation e sim number on

Re: E sim not activating

Jak07 — Mon, 23 Jun 2025 20:44:55 GMT

Forget this post I have managed to sort it through the ee app

Re: E sim not activating

Michael_D — Tue, 24 Jun 2025 08:04:17 GMT

Hi @Jak07

Welcome to the community.

I'm glad to hear you've been able to get this sorted.

Take care and have a great day.

Michael