topic SIM card issues in SIM cards & Porting

SIM card issues

amrezai — Sat, 21 Jun 2025 22:47:24 GMT

Good evening

my mobile. Not working either say no. SIM card

or no network at all . It’s been like this for the last 3 days I am thinking is to send me a replacement SIM card .
many thanks

Re: SIM card issues

amrezai — Sat, 21 Jun 2025 22:50:08 GMT

Re: SIM card issues

Ali_A — Sun, 22 Jun 2025 07:56:16 GMT

Hi @amrezai

Are you able to test your SIM card in a different phone at all?

You can order a replacement SIM card through the EE App. Just click on Manage > Settings > Replace my SIM

If you prefer you can call customer service from a different phone where a member of the team can order a replacement SIM card for you.
Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the store guide can issue you a replacement SIM card free of charge straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali