topic Re: Sim 1 not privisioned in SIM cards & Porting

Sim 1 not privisioned

Shabby786 — Fri, 20 Jun 2025 23:23:38 GMT

Why am I getting this, I can't ring or message or receive calls and texts

Re: Sim 1 not privisioned

bristolian — Fri, 20 Jun 2025 23:41:03 GMT

The SIM that's in your phone's SIM-1 slot is not live - thus it's not permitting a network connection. That has predictable consequences for calls & texts.

Is this a recent problem? Are you in the UK or abroad? Are you on pay-monthly or PAYG? Is your SIM in slot-1 or slot-2?

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 00:04:11 GMT

Yes I'm in the UK, it just happened a today it was working fine on Thursday

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 00:05:14 GMT

I was on a pay monthly plan and sim is in slot 1

Re: Sim 1 not privisioned

Northerner — Sat, 21 Jun 2025 07:12:20 GMT

Hi @Shabby786

Tried restarting your device.

Do you have an esim or another SIM as well in the device.

Thanks

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 09:03:50 GMT

I restarted my device, no other sim just the one in slot1

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 09:09:36 GMT

My contract was cancelled and I wanted to go back to pay as you go, but EE has deactivated my sim, how do I re activate it, I can't even ring or anything

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 09:51:14 GMT

Need help, I wanted to go back to PAYG why hasn't this been done

Re: Sim 1 not privisioned

Northerner — Sat, 21 Jun 2025 11:09:50 GMT

Hi @Shabby786

Well that explains it then. You could have mentioned this in your original post.

You'll be receiving another SIM as that means your original one is cancelled, these are sent second class by post.

Thanks

Re: Sim 1 not privisioned

Peter_W — Sat, 21 Jun 2025 13:43:55 GMT

Hey there @Shabby786!
Thanks for reaching out to us here on the Community 😊

It's certainly possible for us to switch a contract over to pay as you go and keep the same SIM, but like @Northerner has mentioned it could be a case where we've activated the number on a new SIM.

If you have a landline, or can call from a friend / family member's phone, I'd recommend giving our team a call, and they'll be able to say for sure what's happening with this switch.

Peter

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 22:39:46 GMT

Thank you I'll do that first thing in the morning

Re: Sim 1 not privisioned

Shabby786 — Sat, 21 Jun 2025 22:40:59 GMT

Thanks for the explanation, explains why this happened