topic Re: SMS in SIM cards & Porting

SMS

OMAR1122 — Tue, 17 Jun 2025 15:08:52 GMT

Hi EE Team,
I have an active EE SIM ******** I topped up £5 , but I’m not receiving any verification SMS from WhatsApp or other services. Can you please check if there's a block or issue on my number regarding international or short-code messages?
Thanks!

[mod edit: removed personal details from the forum]

Re: SMS

Northerner — Tue, 17 Jun 2025 15:07:03 GMT

Hi @OMAR1122

Have you checked your content lock is disabled.

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off

Are you in the UK.

Thanks

Re: SMS

OMAR1122 — Tue, 17 Jun 2025 15:53:11 GMT

iam not in uk .

Re: SMS

Northerner — Tue, 17 Jun 2025 16:34:03 GMT

Hi @OMAR1122

Did you activate the EE SIM in the UK.

Thanks

Re: SMS

Leanne_T — Tue, 17 Jun 2025 17:43:02 GMT

Hi there @OMAR1122

Thanks for coming to the community.

Just to add to @Northerner's questions, could you also let us know if you can you receive texts from any other mobile numbers, or is this only affecting verification texts from companies?

Can you make and receive calls?

Thanks 🙂

Leanne.

Re: SMS

XRaySpeX — Tue, 17 Jun 2025 19:52:30 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: SMS

OMAR1122 — Wed, 18 Jun 2025 08:10:11 GMT

no.outside uk . i bought the sim card from ukrinr.and i life in ukraine . i
didnt make calls before.later i recieved normal masseges from whats app ,
viber ,telegram was normal .now i can not. when i topped up i recieved a
massege from EE was normal.what to do now.

Re: SMS

OMAR1122 — Wed, 18 Jun 2025 08:12:11 GMT

yes i recieved normal.but from whats app . viber . imo . i can not recieve

Re: SMS

OMAR1122 — Wed, 18 Jun 2025 08:13:11 GMT

its active sim card i am already using this sim card 10 monthes . i bought
it from outside uk. and i can not go to uk

Re: SMS

Ali_A — Wed, 18 Jun 2025 10:53:42 GMT

Hi @OMAR1122

You mentioned you bought the SIM card from Ukraine and living in Ukraine?

Just so you know, when you are new to Pay as you go, you'll need to complete security activation by making your first call while in the UK connected to the EE network.

It sounds like you've not had the opportunity to do that yet, which is why the incoming service messages have now stopped.
Are you able to make calls or send any SMS?

One way to resolve this would be to send the SIM card back to the UK for a trusted family member to make the first Pay as you go call, and send back to you.

Ali

Re: SMS

XRaySpeX — Wed, 18 Jun 2025 11:33:50 GMT

During those 10 months have you only used it to receive texts? You haven't made any calls or sent any texts from it?