topic Re: Unblocking phone in SIM cards & Porting

Unblocking phone

Lorraine113 — Mon, 16 Jun 2025 12:18:51 GMT

Hi can someone help me unblock my phone from ee. I put a different network carrier sim in my phone and it said sim network pin blocked. Enter network PUK. I asked the other sim network for the puk network and that didn't work. Said I should contact EE.

Re: Unblocking phone

XRaySpeX — Mon, 16 Jun 2025 12:22:14 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Home > Plans & Subs > Unlock your SIM / eSIM.

Re: Unblocking phone

Lorraine113 — Mon, 16 Jun 2025 12:34:52 GMT

Does that work with a sim that's not ee

Re: Unblocking phone

XRaySpeX — Mon, 16 Jun 2025 14:08:42 GMT

No. You need to go to the website of whichever network provided the SIM that needs unblocking.

Re: Unblocking phone

bristolian — Mon, 16 Jun 2025 14:40:52 GMT

Two different concepts could get confused here, the OP is describing a PUK but mentions wanting help "unblock my phone from ee"

A phone can be locked to network-A, and thus give an error message when network B, C or D SIM is inserted. This needs unlocking by network-A.

A PUK is a Personal Unblock Key, and is triggered when a SIM-PIN is entered incorrectly too many times. This needs unblocking by the netwwork who has supplied the SIM that is locked.