Re: How to contact EE via email

JoannaSil — Sat, 24 May 2025 18:26:57 GMT

Subject: Request to Cancel One SIM Card and Transfer Number

Dear EE Customer Service,

I ordered two SIM cards from EE today. However, I would like to keep only one of them.

Initially, I intended to transfer my mobile number *********** to EE using the second SIM, but I have changed my mind and would now like to cancel that request and delete the second SIM card from my order.

Please confirm the cancellation and ensure that only one SIM card remains active.

Thank you for your assistance.

Kind regards,

Joanna

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Re: How to contact EE via email

XRaySpeX — Sat, 24 May 2025 18:55:47 GMT

@JoannaSil : This is not CS nor the platform for making formal demands upon EE. This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

topic Re: How to contact EE via email in SIM cards & Porting

Re: How to contact EE via email

Re: Re: How to contact EE via email