topic Re: eSIM stuck at activating in SIM cards & Porting

eSIM stuck at activating

Carpmawj — Wed, 11 Jun 2025 15:43:58 GMT

I have same issue. Existing SIM is giffgaff and works just perfectly. However I now want a second line (this for business) and my firm has sent me a QR code for EE. This gets stuck at the final 'activating' stage. Has happened with three different QR codes. Any clues why??

Re: eSIM stuck at activating

Christopher_G — Wed, 11 Jun 2025 17:02:20 GMT

Hi @Carpmawj

Welcome to the community.

Have you tried the steps on this eSIM for EE Business help page? If you're still not able to activate it through there, I recommend speaking with our Business support team so they can check everything from our side.

Chris