topic Re: Sent phone off to get the swollen battery fixed but wasnt told to remove sim in SIM cards & Porting

Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Amyparky97 — Tue, 10 Jun 2025 08:39:14 GMT

Hello!

On friday I noticed the back of my phone had swollen (I assumed this was a swollen battery) so I went into my local EE shop to get it sent off for repair.

I was advised/ told if it was nessesary to remove and keep a hold of my SIM card.

Does anyone know if they send the SIM card back with the fixed phone?

Thanks!

Re: Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Northerner — Tue, 10 Jun 2025 09:23:38 GMT

Hi @Amyparky97

I would assume so but if you are unsure contract the EE store concerned.

Thanks

Re: Sent phone off to get the swollen battery fixed but wasnt told to remove sim

Matt_124 — Tue, 10 Jun 2025 16:46:18 GMT

The store should have made sure that the SIM was removed from the phone before being booked in, and the repair documents require both a signature from yourself the Guide in the store to confirm this.

I would advise contacting the store to enquire and see if they can liaise with the repair centre to ensure the correct procedure is followed and that you're aware of what's happening with it.