topic Re: New ESim in SIM cards & Porting

New ESim

BobBradley1 — Tue, 10 Jun 2025 06:44:20 GMT

I have just amended my contract to SIM only and the person I soke to said I would have an ESIM and should use my QR code to install it. How do I access he QR code however?

Re: New ESim

chistery — Tue, 10 Jun 2025 07:38:46 GMT

Hi @BobBradley1

I wouldn't expect EE to swap it themselves when you upgrade, as the option should appear in MyEE under settings to do it yourself. Has EE processed the upgrade and your account shows your new plan?

https://ee.co.uk/help/mobile/getting-started/esim/what-is-an-esim#article-heading-3

Re: New ESim

BobBradley1 — Tue, 10 Jun 2025 08:12:01 GMT

Thanks Chistery

i tried this and got as far as the eSIM serial number which I don’t have?

Re: New ESim

chistery — Tue, 10 Jun 2025 08:15:20 GMT

Just to confirm, you currently have a working EE physical SIM in your phone? Are you choosing the option to "replace my SIM/eSIM"?