topic Re: New customer but my number changed when I asked for it not to in SIM cards & Porting

New customer but my number changed when I asked for it not to

Transistorhero — Sun, 08 Jun 2025 22:26:55 GMT

Hello

I just joined this week. I have noticed that the phone number is showing a new one. I specifically didn't want to change it.

I gave ee the code when I joined. Is this likely just a glitch?

Re: New customer but my number changed when I asked for it not to

bristolian — Mon, 09 Jun 2025 06:55:00 GMT

@Transistorhero wrote:

I gave ee the code when I joined. Is this likely just a glitch?

What code was it you gave EE when you joined?

Re: New customer but my number changed when I asked for it not to

Transistorhero — Mon, 09 Jun 2025 07:10:05 GMT

Hello

The one that 3 gave me. The PAC code

Re: New customer but my number changed when I asked for it not to

Chris_B — Mon, 09 Jun 2025 07:10:24 GMT

@Transistorhero number migration’s only happen during the week, your number should migrate should commence today as it take up to 24 hours to migrate

Re: New customer but my number changed when I asked for it not to

bristolian — Mon, 09 Jun 2025 07:54:12 GMT

@Chris_B wrote:

@Transistorhero number migration’s only happen during the week....it take up to 24 hours to migrate

PAC = Porting Authority Code, and "upto 24hours" is a little misleading.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.