topic Re: Re: I lost my sim card in SIM cards & Porting

Re: I lost my sim card

jari — Fri, 06 Jun 2025 01:55:41 GMT

hi, please i lost my sim card and i wanna same namber is us can help me because have all my things on that sim and emeil and all photo of my family kids ec.

Re: Re: I lost my sim card

jari — Fri, 06 Jun 2025 06:51:44 GMT

this my sim card i want it back thanks alot

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[mod edit: personal details removed from the community]

Re: Re: I lost my sim card

Michael_D — Fri, 06 Jun 2025 07:23:49 GMT

Hi @jari

Welcome to the community.

There are a couple of options for you to get your hands on a replacement SIM card.

You can give our customer service guides a call from another phone and they'll block your current SIM and send out a replacement with the same number in the post.

Alternatively, if you have an EE Store nearby, and you are the account holder, you can go into the store with photo ID and they'll activate a replacement SIM for you.

The SIM wouldn't have any of your photos or emails on it though, as they would be stored on your phone. Has the phone been lost as well?

Michael