topic Re: Unable to add a new product to my account in SIM cards & Porting

Unable to add a new product to my account

Les01889 — Thu, 29 May 2025 18:57:05 GMT

Hi. I’ve just transferred from O2 to EE mobile as a BT broadband customer (this week). I’ve got 2 other lines with o2 that I intended adding to my EE account. I’ve tried doing 1 today & after going through log in etc I keep getting a message saying I can’t add a further product at this time.
Does anyone how long id have to wait before I can add these lines? I expected to be able to do it more or less immediately, it was part of the reason I switched to EE.
Also, when I activated my account there was a notification telling me I was eligible for double data. That has disappeared from my account now. Was this offer time sensitive? I haven’t seen anything about that or about having to wait before adding extra phones to my account.

Re: Unable to add a new product to my account

Schockwave — Thu, 29 May 2025 19:27:11 GMT

@Les01889 , you need to be with EE, making payments for about 3 to 6 months, to prove you are a reliable customer, but I would suggest speaking to customer services to see what they can do, they may be able to help.

Re: Unable to add a new product to my account

Les01889 — Fri, 30 May 2025 16:01:43 GMT

Thanks @Schockwave. I thought it would be something like that. It’s a pity there was no mention of that when I transferred over. I was hoping to get all lines together on 1 account straight off. O2 couldn’t manage it.
I’ll give 150 a call tomorrow.
Thanks again